If you’re a small business owner, you already have a lot on your plate. Between wearing the many hats of management, design, and finding and reaching your target audience, you already have a hand in every area of the business. The last thing you need is IT service problems causing you headaches.
To prevent this problem, many small businesses partner with a managed service provider (MSP), a subscription based IT service that handles day-to-day network management so you can focus on your other priorities.
Here are a few key reasons why you need high-quality IT services for your small business:
Expert Solutions for Small Businesses
Unless you’re an IT pro, you may have had to rely on whatever one-size-fits-all solutions are available on the market. In contrast, managed services provide expert advice and design solutions specifically to fit your business.
IT partners get to know your company intimately. Once they learn about your business and your digital needs, they can customize troubleshooting, hardware, and software solutions that complement and boost your operations.
Improved Customer Service
Your small business does everything it can in order to consistently provide high-quality customer service. If you online systems are continually failing, this can be a challenge. Regular maintenance, technical delays, and downtime all interfere with your efforts to provide top-notch service to your clients.
Managed IT services help businesses sidestep these issues by continually monitoring systems and ensuring that things are running smoothly. The goal is to prevent problems, like server failure, from cropping up at all. But even if things go wrong, an experienced, professional third-party team is waiting in the wings, ready to offer assistance.
Predictable IT Costs
Technology is notoriously unreliable. Some months you may find yourself spending very little on your network. At other times, you might be forced to shell out thousands of dollars hiring out help to restore a malfunctioning system.
The break-fix model is no longer able to meet the needs of today’s businesses. With a subscription based service offered by MSPs, you pay a third-party agency a regular, consistent low monthly fee and, in return, you get immediate assistance when problems arise. There’s no overpriced pay-as-you-go costs, and there’s only a minimal delay between calling for help and getting it.
As businesses often find, hiring an entire IT team in-house is expensive. Often, small businesses have to spend hundreds of thousands of dollars per year on wages to maintain employees with the necessary skills. With an MSP, though, you can get access to a wide scope of expertise for less than the price of a single salaried employee.
Downtime is expensive. Every minute your servers are offline, it means your staff is idle, and your customers aren’t paying you. MSPs offer active protection of your systems. Instead of just waiting for things to break, they actively monitor your network, looking for telltale signs of failure or security issues and come in to deal with hiccups quickly.
It’s essential for small businesses to secure long-term network security. Managed IT services for your small business can provide you with personalized service from experienced technicians who keep your operations running. A quality IT provider can allow you the peace of mind to know that when you come into the office, your systems will be ready to keep up with all of your business demands.